MELINE

Frequently Asked Questions

Why Meline

Price & Payment

1. Are your prices competitive in the market?

Absolutely!

We strive to offer the most competitive prices in the market by leveraging the extensive quality resources at our disposal.

Our goal is to ensure that our customers receive maximum value and recognition throughout our cooperation.

2. Can you provide the lowest price in the market?

While we cannot guarantee the absolute lowest price in the market, we are committed to providing our customers with the best value for their purchase.

Our focus is on offering competitive prices that align with the quality and performance our customers expect.

We believe that the lowest price alone can be deceptive, as it may not always reflect the desired product quality or timely delivery.

Our priority is to deliver cost-effective products that meet our customers’ needs.

3. What are the main factors affecting the price?

The price of a product can be influenced by several key factors, including the cost of raw materials, choice of material brand, delivery speed, order size, processing difficulty, labor cost, and the complexity of the component supply chain.

These factors play a significant role in determining the overall price. By considering these factors carefully, we strive to provide our customers with competitive pricing while maintaining high-quality standards.

4. Can your company support credit?

For PCB customers, we understand that building mutual understanding and trust is important. For new customers, we usually require upfront payment for the first cooperation. Once we have established a solid working relationship and trust, we are happy to consider providing credit options for future orders.

For PCB Assembly and electronic components customers, since these components need to be purchased with cash from the market, we typically require prepayment. However, we offer flexibility by accepting a certain percentage of the deposit upfront. Once the product is ready, we can provide product pictures for your confirmation before shipping. After you have reviewed and approved the product pictures, we kindly request that the remaining balance is settled prior to shipping. We believe this process ensures transparency and customer satisfaction.

At our company, we strive to accommodate our customers’ needs and provide a seamless payment experience. We value our customers’ satisfaction and are open to discussing payment arrangements that work best for both parties.

5. What are the payment methods your company can accept?

We offer various payment methods to facilitate a smooth transaction. You can make payments to our company’s dedicated accounts, such as bank accounts or PayPal.

Please note that we do not accept payments to individual accounts within our company. By ensuring all payments are directed to our official company accounts, we prioritize the security and transparency of our financial transactions.

6. If the customer postpones the payment, what will the customer be affected?

If a customer delays the payment, it may have implications for their order. These implications can include restrictions on further purchases, suspension of production, and suspension of delivery. We strongly believe that maintaining a good payment credit record is essential for a successful and smooth cooperation.

7. What will you do if a customer overpays you for the goods?

If a customer accidentally overpays for the goods, we will promptly identify the overpayment and take immediate action to return the excess amount to the customer.

8. If you find that you cannot meet the customer’s order after the customer has prepaid part of the purchase price, what will you do?

In such cases, we will immediately inform the customer about the situation and promptly initiate the refund process.

Delivery Transportation

1. Do you offer expedited shipping or delivery options?

Yes, we offer expedited shipping and delivery options to meet the urgent needs of our customers.

For samples, we provide expedited delivery within 24 hours, depending on the specific requirements of the customer. We understand the importance of timely delivery, especially for time-sensitive projects or urgent orders.

Additionally, we have a strong capacity to provide expedited service for high volume orders.

Our logistics team works closely with reliable shipping partners to ensure the fastest and most efficient delivery possible. We prioritize the satisfaction of our customers and strive to meet their diverse needs, enabling them to stay ahead in the market.

2. What is your shipping method?

We offer various shipping methods, including express delivery (such as UPS, DHL, and Fedex), freight forwarding, air freight, and sea freight.

We will choose the most suitable shipping method based on your specific needs to ensure your goods are delivered safely and quickly.

3. Can you provide tracking information?

Yes, we offer tracking services for all our transportation methods.

You will be provided with the necessary tracking details, allowing you to monitor the progress of your shipment through the appropriate logistics channels.

4. What is your policy on lost or damaged cargo?

If any loss or damage occurs during the transportation process, we will assist customers in resolving the issue.

If the damage is discovered several days after the customer has received the goods, we will investigate the cause and make a fair judgment.

We encourage customers to carefully inspect the goods upon receipt, including checking the quantity, verifying the model, and assessing any damage.

If any issues are identified, it is important to gather evidence and have the logistics company acknowledge the problems by signing relevant documents for future reference.

Quality & After-sales

1. Do you have any certification or qualification related to quality control?

Yes, we hold multiple certifications and qualifications to ensure our commitment to quality control.

Our certifications include UL, ISO 9001, ISO 14001, ISO 13485, AS9100, ISO 45001, ISO 27001, NADCAP, and IATF 16949. These certifications demonstrate our adherence to international standards and best practices.

Additionally, our company boasts a dedicated and experienced quality and supply chain management team that ensures the highest level of quality throughout our operations.

2. How do you serve your customers well?

With over 90% of our customers hailing from Europe and the United States, our dedicated sales team and service department are fluent in English and well-versed in catering to the requirements of customers in these regions.

By leveraging our language proficiency and deep understanding of our customers’ preferences, we aim to deliver personalized and effective solutions, ensuring a seamless and satisfactory experience for our valued clients.

3. What is your warranty policy for products or services?

We take pride in ensuring that our products meet the quality requirements of our customers.

If our customers have specific quality requirements, we will fully comply with those specifications.

In the absence of specific quality requirements, we adhere to common industry standards such as IPC 6012, IPC A-600, and IPC-A-610F. These standards serve as benchmarks for our quality control processes.

4. What is your process for handling returns or exchanges?

Ensuring customer satisfaction is our top priority, and we have established a streamlined process for handling returns or exchanges. Here is an overview of our procedure:

Customer Complaint: Customers should first contact our sales or after-sales consultants to submit their quality complaints. It is important to provide necessary and compelling evidence, such as production batches and product pictures. If deemed necessary, we may request the return of the products for further evaluation.

Analysis and Investigation: Our team will thoroughly analyze the customer’s claim and investigate the root cause of the issue. We will carefully assess the authenticity of the problem and determine the appropriate course of action.

Conclusion and Solution: Based on the findings from our analysis, we will provide the customer with a reasonable conclusion and propose an appropriate solution. This may include product replacement, repair, or refund, depending on the nature of the issue and the agreed-upon terms.

5. Are there any additional fees or charges for after-sales support or service?

In the event of a rework situation due to a customer’s design defect, we will evaluate the rework cost and make every effort to assist the customer in reducing the associated expenses.

Our team will work closely with the customer to find the most cost-effective solution without compromising the quality of the product.

6. What if I encounter a counterfeit component?

If it is determined that the electronic components we have provided are counterfeit, we will promptly assist customers with the necessary steps to address the issue.

This may involve facilitating component exchanges or providing refunds without any hesitation or additional consideration.

Our commitment to delivering genuine and reliable electronic components is unwavering, and we have strict quality control measures in place to prevent the distribution of counterfeit products.